Client Service & Claims Help
Get help with documents, policy changes, billing and claims. Reach the RockPath service team at 903-265-7567.
Immediate Emergency Steps & Guidance
Ensure Safety First
Call 911 immediately if anyone is injured or if there is an active safety threat.
Mitigate Further Damage
Shut off water valves, secure damaged property, or move vehicles out of danger if it is safe to do so.
Document Everything
Take photos/videos of all damage, record official police report numbers, and collect contact info for involved parties.
Report the Incident
Report the loss promptly using the claims contact on your policy or your carrier’s official app or website. Our team can help you find the right contact and understand next steps.
How can we help with your policy?
For after-hours claims, use the claims contact listed on your policy or your carrier’s official app or website. For routine service, choose an option below.
Request ID Cards
Ask our service team for auto ID cards or policy documents. Include your name and the document you need.
Request a Policy Change
Tell us what needs to change and your preferred effective date. Changes require confirmation from our team or your carrier.
Payment Help
Use the billing details on your carrier statement, or call us for help finding the correct payment option.
Request a Certificate
Send the certificate holder details and any insurance requirements so our team can review your request.
What to include in your request
Our team reviews requests and follows up when more information is needed. Please wait for confirmation before relying on a policy change.
- Certificates: Include the holder’s legal name, address and any contract requirements. Issuance is subject to review.
- Policy changes: Describe the requested change and effective date. Sending a request does not bind, change or cancel coverage.
- Documents: Tell us whether you need ID cards, declarations or another document. Our team will confirm the next step.
Need Help From a Rockpath Advisor?
If you need assistance with an ongoing claim, have questions about your deductible, or require help communicating with an adjuster, our team is here to step in.
